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Customer Self-Service – Overview

Overview

You can allow your customers to log in to Launch27 and manage/edit their bookings by adding a simple link to your website.

It is the same login link that you use to login to your account:

For example: https://yourbusinessname.launch27.com/login

 

Create a Booking

  1. Select Add Booking from the top menu bar
  2. Customer’s name and email will be pre-filled
  3. The previous address used will appear in the address field. Your customer has the option to Re-Book their last service done at this address, or they can enter/choose another address previously used.  A drop down list of previous addresses used will appear once the characters are removed from the address field.

create

 

 

 

Reschedule a Booking

  1. Locate the booking by selecting Booking History from the top menu
  2. Select the booking from the list of bookings
  3. Select the Service Date/Time link
  4. Choose the new preferred date/time
  5. Select Save

reschedule

 

 

 

Cancel a Booking

  1. Locate the booking by selecting Booking History from the top menu
  2. Select Cancel next to the booking
  3. If it’s a One-Time Booking, a Cancellation Pop Up will appear. If it’s a recurring booking, a Cancellation Pop Up will ask if the whole series is being Cancelled, or just the selected booking.

cqancel

 

 

Update Billing Information

The customer should select their Name in the top right corner, then select Update Billing Information.

updatebilling

 

 

 

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