Overview Are you or your Customers/Teams/Staff seeing an error message when they click the account confirmation link? This usually happens when the customer tries to confirm their account multiple times, and the system sends them multiple confirmation emails. For security reasons, we have to generate a new confirmation link each time this is done. The error they are seeing is because they are not clicking on the MOST RECENT confirmation email link. They need to click on that one in order […]
Here’s an overview of the different Roles you can assign. Staff Staff can do the following: Manage Bookings Manage Customers View Reports (excluding Dashboard and revenue related reports) Manage Services Manage Extras Manage Frequencies Manage Booking Spots availability Manage Discount Codes Manage Teams Manage Email and SMS (text message) Templates Gift Cards Staff: Technical Administrator Technical Administrator can do the following: Everything Staff role can do Manage Staff Staff: Administrator The Administrator role is the highest Role in […]
Customers must confirm their accounts first in order to sign in to the site. Here’s how it works: We send them a confirmation email to confirm their identity. They click the confirmation link They’re taken to a page where they create a password for their account. Now the Customer will be able to sign in to their account.
Customers accounts can be created in 2 ways: 1) After Making a Booking After a new Customer makes a booking on your site, they'll be asked if they want to Confirm their Account. Once they confirm their account, they'll be able to sign in to your site and see all of their Bookings etc. 2) The Signup page: Customers can create an account by visiting the signup page. http://my-company.launch27.com/signup You can find links to the Signup page […]
You can reset your password by: Go to the sign in page (i.e. http://my-company.launch27.com/login) Click the Forgot your password? link Enter your Email Click the Submit button Instructions for resetting your password will be emailed to you (check your Junk folder if you don’t see it in your inbox).