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Set your Business Hours

Overview Launch27 allows you to set your business hours for each day of the week: Monday – Friday: 8:00AM – 5:00PM Saturday: 8:00AM – 1:00PM Sunday: Closed If a customer tries to book an appointment for a time that is outside of your business hours, the system will show that time as unavailable. If you have our multi-location feature, you can also set different business hours for each location in your account.   How to Set your Default Business Hours Go […]

Add Holidays to your Booking Availability

Overview Launch27 allows you to set certain dates as holidays on your booking availability. This can be used to prevent customers from booking appointments on holidays that your business is closed on. How to Add Holidays to your Booking Availability Go to Settings > Booking Availability Click on the Holidays tab Click Add New  Choose a Date that your business is closed on. If you are using the multi-location feature, you may also choose the location(s) you want to apply the Holiday to. Enter […]

Manually Override your Available Spots when in Team Availability mode

Overview If you’re using Team Availability mode for your Schedule Availability, then there may be times when you want the system to ignore whatever your actual team availability is and use some value you specify instead. Reasons for doing this may include: You prefer to manually plan your schedule when you need to You don’t want customers booking at certain times We’ll show you two ways to override your available spots to ignore your actual team availability: Prevent New Bookings (aka. locking a spot) to […]

Schedule Availability based on Team Availability

Overview You can base your schedule availability on the availability of your teams. Instead of manually setting how many spots are available, Launch27 can set the number of available spots based on the number of teams that are available for any given time slot. How it Works If you have 3 teams available at 8:00AM, the schedule will show that 3 spots are available. If a customer books an appointment for 8:00AM, then the nummber of spots decreases by 1 […]

Booking Availability/Booking Spots – Overview

Overview Your Booking Availability/Spots allow your customers to make appointments without you having to check your schedule first.  Your schedule is made up of Booking Spots, which represent the times during the day that you’re available for service.  When a customer books an appointment, Launch 27 will automatically refresh your booking availability to update your spots based on what’s available and what is taken. How to Manage your Booking Availability Select the Booking Availability calendar icon  located to the left of your […]

How to Block Spots based on Duration

Overview Now you can use the duration settings of your Services to automatically block off availability on your schedule when bookings spill over into the next time spot.   How to Block Spots based on Duration Go to Settings > Subdomain tab Scroll down to the Booking Duration section Choose ‘Enabled’ (if Duration is not enabled) Check the box “Update my Availability when a Booking’s duration overlaps into the next available spot”. Click Save Changes. NOTE: Please make sure you have […]

How to Block off Spots for Recurring Bookings

Overview When a Customer books a recurring booking, you want to ensure that the Customer's spot on your calendar will take into account the future bookings in the recurring series. This will prevent other Customer accidentally overbooking by selecting the same spot that is reserved for the recurring booking.   How it Works Launch27 lets you block up to 12 booking spots into the future. Lets assume you configured your settings to block off 2 bookings into the future. If […]