When a Staff user tries to cancel a booking in a recurring series, the system will ask if it should cancel:
- This Booking only (i.e. the booking being edited)
- This Booking + All Future Bookings
- Specific Bookings you choose
This gives Staff the flexibility to cancel only certain bookings vs all bookings in the series. Here’s a few examples of when this would be useful.
How to Cancel a Recurring Booking
Staff users may cancel a recurring booking by:
- Find the booking on the Active Bookings and click it to edit it
- On the Edit Booking form, click on the Cancel Booking button (or Cancel Booking with $ fee if this is a late cancellation)
- A modal popup will appear and ask you to confirm you want to cancel this booking. Click Yes to continue
- You will be asked if you want to cancel:
- This Booking Only
- This and All Future Bookings
- These Specific Bookings…
- After you make your choice, click Cancel Bookings to apply your changes.