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Support Emails

 Overview

Your support email address is usually a group email that Admins have access to. Your support email will receive emails when bookings are created, changes are made, etc.  Here a list of emails that can be sent to your Support Email address.

To view/edit the emails in the system:

  1. Go to Settings > Emails > Email Templates
  2. Select the Support tab

 supportemailspic

 

 

 

List of Emails sent to Support:

 

BOOKING UPDATED BY CUSTOMER

Subject: (Customer Name) has made a change to their Booking for (Booking Service Date)”

Sent to SUPPORT when a CUSTOMER makes any changes to their Booking.

 

GIFT CARD PURCHASED

Subject: “Gift Card Purchased by (gift card sender)”

Sent to SUPPORT when a CUSTOMER purchases a Gift Card.

 

QUOTE ADDED

Subject: Quote Inquiry from (name of person inquiring) – (date quote was created)

Sent to SUPPORT when a Quote is created by a CUSTOMER.       

 

STAFF BOOKING CANCELLATION

Subject: IMPORTANT: Booking Cancellation

Sent to SUPPORT when a STAFF has cancelled a Booking or a CUSTOMER has cancelled their Booking via the self-service login WITHIN the cancellation cut-off time.

 

STAFF BOOKING COMMENT ADDED

Subject: (name of person who commented) commented on Booking for (booking service date)

Sent to SUPPORT when new comment is added to the Booking.

 

STAFF BOOKING LATE CANCELLATION

Subject: IMPORTANT: Late Booking Cancellation

Sent to SUPPORT when a CUSTOMER has cancelled their Booking via the self-service login AFTER the cancellation cut-off time.

 

STAFF BOOKING NOTE ADDED

Subject: (Customer Name) has added a Note to their Booking for (booking service date)

Sent to SUPPORT when a CUSTOMER adds or modifies their Booking Note.

 

STAFF BOOKING RESCHEDULED

Subject: IMPORTANT: Booking {{ service_date_was }} Rescheduled By Customer

Sent to SUPPORT when a CUSTOMER reschedules a Booking that has already been assigned a TEAM.

 

STAFF BOOKING TIP ADDED

Subject: (customer name) has added a Tip to their Booking for (booking service date)

Sent to SUPPORT when a CUSTOMER adds Booking tip.

 

STAFF NEW BOOKING CREATED BY CUSTOMER

Subject: New Booking By Customer

Sent to SUPPORT when a Booking is created by a CUSTOMER

 

STAFF NEW BOOKING CREATED BY STAFF

Subject: New Booking By Staff

Sent to SUPPORT when a Booking is created by the STAFF.

 

TEAM REPLIED TO INVITATION

Subject: (team title) replied (the invitation answer) to invitation for (booking service date) – (booking service time)

Sent to SUPPORT when a TEAM replies to a booking invitation.

 

UNASSIGNED BOOKINGS FOR TOMORROW REMINDER

Subject: You have (amount of bookings unassigned) unassigned bookings for tomorrow (tomorrow’s date)

Sent to SUPPORT if there are unassigned bookings scheduled for tomorrow.

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