logo

Text Messaging – Overview

Overview

Launch27 allows you to send various Text Message (aka SMS) alerts:

  • Customer appointment reminders
  • Team schedules
  • Team invitations to do a booking

Launch27 integrates with Twilio to send these text messages from a phone number of your choice, and all messages are customizable.

How to Enable Text Message Reminders:

Text message reminders are enabled by default, but just in case, here’s how you can enable/disable them:

  1. Go to Settings > Miscellaneous > Scheduled Tasks
  2. Select the Settings icon next to Send Booking Reminder Emails and SMS
  3. Select Enable Task

textmessage3

(Note: You can also select Edit, to choose the time you want the reminder emails and SMS messages to be sent)

How to Show Text Message Opt-in on your Booking Form

  1. Go to Settings > General
  2. Scroll down, and choose if you want SMS Notifications to be Enabled/Disabled by default. This means that when the Customer fills out the form, ‘Enabled’ will automatically have a checkbox checked on the form to send text message reminders. If you set it to Disabled, the checkbox will still be on the form, but will be unchecked by default. The customer will then have to check the box if they want to receive the reminder.

    textmessage1
  3. Go to Settings > Booking Form and choose the Default or Premium Form Designer (depending on which form you are using on your site)
  4. Select the SMS Notification checkbox field in the Preview area
  5. Uncheck the Hidden setting checkbox
  6. Click Save Text Message Reminder Field - set to visible in form designer

 

Enable Text Message Schedules:

To enable the team Daily Schedule text message, you have to enable its text message template:

  1. Go to Settings > Text Messages
  2. If this text message template is disabled, you will see a red Disabled button next to Daily Schedule SMS. To enable this, click the red Disabled button and it will change to a green Enabled button that indicates this text message template is now enabled.

textschedule

Customize your Text Messages

  1. Go to Settings > Text Messages
  2. Select the message template you want to edit and make your changes (you can refer to this list of codes to populate specific booking information)
  3. Select Save. (You can also select Send a Test to send a sample Text Message to yourself)

textmessages2

4 found this helpful