Add Multiple Services to a Booking

Overview You are now able to select Multiple Services for a single booking. Step 1) Enable the Multiple Services feature Go to Settings > Subdomain tab Scroll down to “Bookings with Multiple Services” Choose Enabled Click Save settings   Step 2) How to Add Multiple Services to a Booking Go to the Booking Page Scroll down to Services offered Select “Add Service”  

How to mark a Booking as Completed

Overview Now you can mark a booking as Completed as soon as the service time passes. Just go to the booking at any time after its service time has passed and click “Complete”. The booking will then be marked as completed, and you will see it added under the assigned Team on your Team Payment’s page

View Future Recurring Bookings on the Schedule Bookings page

The only thing you need to do is Set the “Block X recurring booking(s) into the future” setting by: Go to Settings > Subdomain tab. Set a value for “Block X recurring booking(s) into the future” Click Save Changes at the bottom of the page.   Next, when you visit the Schedule Bookings page, you will see the booking for a recurring customer blocked off.

How to Add 30 Minute Increments for Hourly Service

Go to Settings -> Services -> Services Go to your “Hourly Services” -> Edit Check the box for “30 minute increments” Save changes   Here’s what the 30 min increment options look like on the booking form:

How to Prevent Customers from Creating Bookings too soon to the Service Time

If you prefer to have a certain amount of notice before a new booking is created, you can prevent customers from creating bookings within a certain number of hours before the Service time. Example: Customers cannot create a booking less than 24 hours before the service time. Here’s how to set this up in your Launch27 account: Go to Settings -> Subdomain tab Go to the Booking Creation section Set the number of hours before the service time that customers […]

Send Schedules to your Teams

After assigning bookings to your Teams, you can email them a copy of their Schedule for a particular date. How to Send Schedules to your Teams Go to either Bookings -> Schedule or Bookings -> Active Bookings Click the Send Schedule button Choose a Date you want to send a Schedule of.  Note: Make sure that you have assigned Teams to your Bookings for this date. If you don’t, your schedules will NOT be sent. Click Send to Teams (or if […]

Customer Feedback/Ratings – Overview

Overview Rating Emails are automatically sent to collect feedback from every customer on their service. The feedback will be linked to the assigned teams allowing you to assess their strengths and areas for improvement. How it Works For every booking with an assigned team, the system will send an email the day after their booking is completed. The email will allow your Customer to click on a link to show how happy they are with the Service. The Customer is then taken to your […]

How to Sync Bookings to Google Calendar

Overview Admins and Teams can now sync their Launch 27 bookings to their own Google Calendar.  Although we update Google Calendar with changes from Launch27, we do NOT update Launch27 if you make changes to the bookings in Google Calendar. What will be displayed on my Google Calendar? The sync will show all of your Active Bookings (bookings not Cancelled). Your Forecasted Bookings in a recurring series will be synced when they become an Active Booking (when the forecasted booking becomes […]

How to set up your Late Rescheduling Policy

Overview Have you ever had a customer reschedule at the last minute?  Our custom Late Rescheduling Policy feature lets you specify how much time before their appointment date that a Customer can reschedule their booking. The default rule the app enforces is '5pm the day before your appointment". However, you can change it to X hours/days before their appointment if you prefer.   How to set a custom Late Rescheduling Policy: Login to your account as an Admin Go to […]

How to Add a Tip/Gratuity to a Booking as a Staff user

Log in to your Launch 27 account Go to the Active Bookings page Click the Booking you would like to add a Tip to Enter an amount into the Tip field Click Save Changes To actually charge the customer for this tip (if you’ve already charged them for the regular service) go back to the Payments page to charge the booking again for the Tip amount: https://launch27.desk.com/customer/portal/articles/1529857-how-to-charge-a-customer