How to Add a Tip/Gratuity to a Booking as a Staff user

Log in to your Launch 27 account Go to the Active Bookings page Click the Booking you would like to add a Tip to Enter an amount into the Tip field Click Save Changes To actually charge the customer for this tip (if you’ve already charged them for the regular service) go back to the Payments page to charge the booking again for the Tip amount: https://launch27.desk.com/customer/portal/articles/1529857-how-to-charge-a-customer

How to View Email Notifications that were sent to the Customer

You can view a log of all of the Email notifications that have been sent to the Customer for any Booking by: Go to Active Bookings Click on the Booking you want to see Email Notifications for Click the View Changes button Among all of the changes made to this booking, you will see a each email notification that was sent.

How do I make Changes to a Booking after it has been Completed?

You can make changes to a Booking after its been marked as Completed so long as you have not charged the Customer yet. If you’ve already charged the Customer, simply refund the amount that was charged for the Booking first, then make your changes to the Booking. IMPORTANT: If you only need to refund part of the amount that was already charged, you can issue a partial refund in Stripe: Log in to Stripe Click on the Payments link from the […]

Why are past bookings displayed under Active Bookings?

Active Bookings displays all Bookings that have not been Cancelled by the Admin or the Customer. ​Unless a past Booking has been cancelled, it will always be displayed under Active Bookings.

Making Price Adjustments to Bookings

You can adjust the Price of the Booking for unexpected expenses or last-minute discounts etc. For example, maybe there was a lot more time spent on the job than expected, or maybe your Team was running late and you wanted to give the Customer $10 off for their inconvenience. How to Make Price Adjustments Note: You must belong to the Staff member role to be able to  Go to Bookings -> Active Bookings Select the Booking you want to add […]

Can Special Instructions/Comments/Notes be added to the Booking?

Special Instructions or Comments can be added by both the Customer and your Staff. How Customers add Comments to a Booking Customers can log into their accounts and edit their Booking to add Comments. Customer goes to their Dashboard page Clicks the Edit button next to the Booking they want to add comments to Enters special instructions into the Comment section Clicks Save Changes These special instructions / comments will now be added to your Team's schedule email, and are […]

How do I get non-U.S. Country’s States/Provinces to display?

If you’ve already set your site’s currency to your Country, your Booking form will automatically display the States/Provinces of your country.

Geolocating: Is there a way I can restrict where customers can book from?

Sorry, unfortunately we we do not support this. Here's our explanation why: "You wouldn't want to do this. People book from out of  town all the time if they are traveling, or parents from out of town book  for their kids all the time. On top of this IP addresses are not a great  marker of location." – Rohan, Maids in Black / Launch 27

How to set a Late Cancellation Fee

Go to Settings  Click the Subdomain tab Enter a flat amount into the Booking Cancellation Fee field (or enter 0 if you do not want to charge a fee). Click Save Changes.

Cancellations – Overview

A booking can be cancelled by either Staff or the Customer by logging in to their Customer account. When a booking is Cancelled the following emails are sent out if they are enabled in your email templates: Sent to Customers Booking Cancellation: Sent to the customer when the booking is cancelled by the Customer.  This is to confirm the cancellation. Booking Late Cancellation: Sent to the Customer when the booking is cancelled by the customer via their customer account. Customers may incur a […]