How to set a Late Cancellation Fee

Go to Settings  Click the Subdomain tab Enter a flat amount into the Booking Cancellation Fee field (or enter 0 if you do not want to charge a fee). Click Save Changes.

Cancellations – Overview

A booking can be cancelled by either Staff or the Customer by logging in to their Customer account. When a booking is Cancelled the following emails are sent out if they are enabled in your email templates: Sent to Customers Booking Cancellation: Sent to the customer when the booking is cancelled by the Customer.  This is to confirm the cancellation. Booking Late Cancellation: Sent to the Customer when the booking is cancelled by the customer via their customer account. Customers may incur a […]

Restore a Cancelled Booking

Sometimes a Customer may want to undo their cancellation and ask that you restore their original Booking. Go to Bookings -> Cancelled Bookings Click the Restore button next to the Booking you want to restore When the dialog asks “Are you sure ?”, click OK. 

Add a Tip/Gratuity Field

To add a Tip/Gratuity field to the Booking Form: Go to Settings -> Booking Form Setup Click System Fields Click the Edit icon next to the Tip field Set Visibility to Visible Click Save You will now see a Tip field on your Booking Form:  

How to Setup a Thank You Page to Track Conversions

Overview If you have conversion scripts that you use to track conversion goals, you can have Launch27 call them after a customer creates a booking on your site. You just need to create a Thank You page and tell Launch27 to send the customer there after their booking is created. Here’s how: Create a Thank You Page on your company website Paste any conversion scripts you have onto this page In Launch27, go to Settings > Booking Form > Booking Form Confirmation […]

You’ve gotten your first Booking. Now what?

Follow these easy steps and everything will go off without a hitch. Step 1: CONFIRM THE JOB Make sure you have a team that can do the job at the date/time/location that the client requested. Launch 27 automatically sends an email to the client to let them know that you received their booking. However, you will need to send a final confirmation that everything is good to go.  Launch 27 makes this easy for you: Go to the Active Bookings […]

Cancel a Booking

Both Customers and Admins can cancel a Booking. If the Booking is cancelled within the late cancellation window, the Customer can be charged a late cancellation fee. Go to Bookings -> View Active Bookings Click the Booking you want to edit. Click Cancel Booking. When the dialog asks “Are you sure you want to cancel this booking?”, click OK. 

Viewing Cancelled Bookings

You can view a list of all the Cancelled Bookings you have by going to Bookings -> Cancelled Bookings. You can also see which Bookings have been charged a Late Cancellation fee.  

How do I mark a Booking as Complete?

A scheduled task runs every day that marks Bookings as complete. Note: The only criteria for a Booking to be marked as complete is the appointment date must be for the previous day or earlier. You may customize this task to run whenever you like (12:05AM would be best to ensure the previous day’s bookings are completed asap): Go to Settings -> Scheduled Tasks Click the edit icon next to ‘Complete Bookings’ Set Execute At to the time you want the task to run. Click Save Your […]

How Recurring Bookings Work

Overview When a Customer books for a ‘Weekly’ service, the system automatically schedules their service for the same day of the week, each week. If the first job is set for today January 25th, tomorrow the system would create a new booking for 7 days from now. This applies for Weekly, Bi-Weekly, Tri-Weekly and Monthly. FAQs When is the next Booking in the series created? When the current booking is marked as completed, the next booking in the series will be created […]