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Customers

Special Sales Tax for Customers

Overview Sometimes you may get customers that are either tax-exempt or have a different tax rate than your normal customers: People who live on a university campus may not pay taxes in one city Some people are not subject to sales tax, or Some people may have a lower tax rate if they are non-profit To accommodate these customers, Launch27 allows you to set a special sales tax that will be used when calculating the sales taxes owed for their bookings. How to Add a […]

What makes a customer a New Customer?

Overview You will notice that some customers are labeled as “New Customer” on the Active Bookings page. Launch27 does this so that you can easily see who your new customers are versus your regular customers. Rules for being a New Customer The system considers a customer to be new when the customer: has at least one active booking that has not been marked as completed yet has 0 active completed bookings Examples of when a Customer is New Customer scheduled their first booking but had […]

How to setup CartHook

Overview Launch27 now integrates with Carthook to allow you to capture email addresses as they’re typed into your booking form. CartHook automatically tracks and emails visitors to your site who start, but don’t finish booking an appointment. Learn more here.  How to Setup CartHook Note: You must first have a CartHook account to integrate with Launch27. If you don’t have one, please create one. Go to Settings > Miscellaneous > CartHook Follow our instructions for finding your CartHook Merchant ID Paste the Merchant ID into the […]

How to Set up Referral Program Link to send in Emails

Overview Learn how to export your Customers data from Launch27 to send out an email campaign for your customer referral program.   Step 1: Enable the Referral Program Enable the Referral Program. Below are detailed instructions on how to enable the Referral Program. http://docs.launch27.com/knwbase/how-to-set-up-a-referral-program/   Step 2: Export your Customer Data Go to: Customers > Click the Export customers button Under Standard Fields, make sure you select Referral Code Click Download   Step 3: Import CSV into Software Import the CSV into your email marketing software. You will […]

Tags – Overview

Overview Tags can be used to easily categorize or add notes to a Customer or Team profile. How to add Tags to a Customer You can add tags to a customer by: Go to Customers Click on a Customer you want to add a Tag to Type the tag into the tag field and click Enter Examples of where Customer tags are displayed: Customer Profile Customers Index Active Bookings page Cancelled Bookings Staff New/Edit Booking form Current Scheduler Charge Customers […]

Customer Feedback/Ratings – Overview

Overview Rating Emails are automatically sent to collect feedback from every customer on their service. The feedback will be linked to the assigned teams allowing you to assess their strengths and areas for improvement. How it Works For every booking with an assigned team, the system will send an email the day after their booking is completed. The email will allow your Customer to click on a link to show how happy they are with the Service. The Customer is then taken to your […]

Do Customers need to Create an Account to receive email notifications?

No, Customers do NOT need to create an account to receive email notifications. They will receive email notifications automatically when they create a Booking.

How to manually add a Customer to the System

Go to Users -> Customers Click 'Add New' Enter the Customer's data Click Save Changes.  

How can Customers contact Customer Support?

Customers can contact customer support by: Signing in to their account  Clicking Support in the menu Choosing either Email Support or Live Chat  

Managing Credit Cards

Add a Credit Card Go to Users -> Customers Click the Name of the Customer you want to edit Click Payment Setup​ Scroll down to the Add Card section Enter your credit card info Click Add Card ​ Remove a Credit Card Go to Users -> Customers Click the Name of the Customer you want to edit Click Payment Setup​ Find the credit card you want to remove Click the Delete icon When asked "Are you sure?", click Ok​   Set a Default Credit Card Go […]