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For Beginners

Add Holidays to your Booking Availability

Overview Launch27 allows you to set certain dates as holidays on your booking availability. This can be used to prevent customers from booking appointments on holidays that your business is closed on. How to Add Holidays to your Booking Availability Go to Settings > Booking Availability Click on the Holidays tab Click Add New  Choose a Date that your business is closed on. If you are using the multi-location feature, you may also choose the location(s) you want to apply the Holiday to. Enter […]

Saving Changes to Recurring Bookings

Overview Launch27 lets Staff apply changes made to a booking in a recurring series to: This Booking only (i.e. the booking being edited) This Booking  + All Future Bookings Specific Bookings you choose This is useful if you need to make changes that should apply only to certain bookings in the series, while keeping the rest of the bookings unchanged. Here’s a few examples: Customer needs to make a one-time date/time change or change in their normal service A team is usually assigned to a booking […]

Cancel a Recurring Booking

Overview When a Staff user tries to cancel a booking in a recurring series, the system will ask if it should cancel: This Booking only (i.e. the booking being edited) This Booking  + All Future Bookings Specific Bookings you choose This gives Staff the flexibility to cancel only certain bookings vs all bookings in the  series. Here’s a few examples of when this would be useful. How to Cancel a Recurring Booking Staff users may cancel a recurring booking by: Find the booking on the Active Bookings and […]

Email/Print your Team Schedules

How to Email/Print your Team Schedules After assigning bookings to your Teams, you can email/print them a copy of their Schedule for a particular date range: Go to either Bookings -> Active Bookings or the Scheduler page Click the Send Schedule button Choose a Date range you want to print/email a Schedule for. Note: Make sure that you have assigned Teams to your Bookings for this date. If you don’t, your schedules will NOT be emailed/printed. Click Send to Teams or Print […]

Getting Started Guide

Are you new to Launch 27? This Getting Started Guide will help you learn everything you need to know from accepting bookings on your site, charging customers and paying your Teams and Staff. Setting Up your Account How to Install the Booking Form Widget on your Site Overview – Email Notifications Stripe (Credit Card Processing and Payments) Adding Custom Fields to your Booking Form What to do when you get a Booking You’ve got your first booking, now what? How to send […]