logo

General

Can I Customize the Launch27 Login Page?

You cannot customize the actual Launch27 login page. We actually encourage our users to send your customers to the login page if they need to access their own account, this way your customers will rarely see what your login page looks like unless it is necessary for them to login. The link to the login page for your business, would be: https://yourbusinessname.launch27.com/login

How to change the Primary Color of site

To change the Primary Color of your site, go to: Settings > Subdomain tab Scroll down the the bottom where it says Site Color Enter or choose a color Save Settings   You will now see that the menu bar of your Launch27 account matches the color you set for your Site color.   Main Login Page: Active Bookings Page: Main Settings Page: Customer Main Page:

How to Export Sales Tax Data

To Export Sales Tax Data, go to: Bookings (the 3 bar icon in the left-side menu bar on the Active Bookings page) and choose Download CSV. Choose the second option under the Format list. You will see that it includes Sales Tax Choose the “Date From” and “Date To” for the time period you would like the Sales Tax info for Download that CSV and open it in Excel You can use Excel to determine how much Sales Tax you […]

Tags – Overview

Overview Tags can be used to easily categorize or add notes to a Customer or Team profile. How to add Tags to a Customer You can add tags to a customer by: Go to Customers Click on a Customer you want to add a Tag to Type the tag into the tag field and click Enter Examples of where Customer tags are displayed: Customer Profile Customers Index Active Bookings page Cancelled Bookings Staff New/Edit Booking form Current Scheduler Charge Customers […]

Why am I getting an error when trying to click the Confirmation link?

Overview Are you or your Customers/Teams/Staff seeing an error message when they click the account confirmation link? This usually happens when the customer tries to confirm their account multiple times, and the system sends them multiple confirmation emails. For security reasons, we have to generate a new confirmation link each time this is done. The error they are seeing is because they are not clicking on the MOST RECENT confirmation email link. They need to click on that one in order […]

How do I Cancel my Plan/Membership?

To cancel your Plan (i.e. Account, Membership, Subscription), please contact us at support@launch27.com.

How do I change my Customer Support email address?

Login as an Admin Go to My Account -> Subdomain. Change the Email field to the email address you want to use Click Save Changes

What is the Support Email Address used for?

The Support Email address is where the system sends emails related to your account. It's also used as the 'From' address when the system sends notifications to your customers, Staff and Teams.

Data Privacy

Your Data is Yours To put it simply, Launch 27 does not own your data. The data which you put into our systems is yours, and we believe it should stay that way. We think that means three key things:   We will not share your data with other people. We keep your data only as long as you require us to take it. Finally, if you choose you can download and take your data with you at any time. […]

Do I need to buy an SSL certificate for my site?

Launch 27 already provides an SSL certificate for you to ensure your booking form is secure. Whether you embed the booking form or link to it from your site, your form will be protected by SSL.