Email Notifications FAQs

Are Email Notifications sent automatically? Email notifications (i.e. follow up emails) are sent out automatically. Emails will be sent ‘From’ the support email address in your Site Settings (i.e. My Account -> Subdomain). Check out the email notification schedule for more info. Can I view a list of all of the Email Notifications that have been sent to the Customer? Yes, we keep a log of all of the emails notifications that have been sent for each booking. Here are instructions […]

How to Preview / Test Email Notifications?

When you customize your email notifications, you can also Preview them or Send a Test email to see what they look like. Previewing an Email Go to Settings -> Emails > Email Templates Click the Edit button next to the Email Template you want to edit Click the Preview button. You’ll see a modal popup of what the email looks like. Sending a Test Email Open the Preview modal popup following the steps above At the bottom of the preview window, enter […]

Email Notifications Schedule

Manual Emails The following emails must be sent manually by you. Booking Confirmation (recommended, not required) ​​Once you're absolutely sure you can definitely do the booking (i.e your Team can make it for that date), we recommend you manually send a Booking Confirmation. For more info, read the FAQ about this email. Team Daily Schedule Schedule sent to respective TEAMS of all jobs that were assigned to them. Read How to Send Schedules to my Teams for more info. Team […]

Overview – Email Notifications

Overview Email Notifications get sent to your Customers, Support inbox, Teams and Staff whenever something important happens. A few examples of the notifications we send out are: Booking Confirmation Rate Our Service (after Team performs service) Booking Cancellation Upcoming Booking Reminder for Customers Team Schedules   How to Edit your Email Templates You can edit the following parts of the email templates: Subject – the subject line of the email Pre-Header – the “preview” text of the email message displayed in email inboxes Title […]

Do Customers need to Create an Account to receive email notifications?

No, Customers do NOT need to create an account to receive email notifications. They will receive email notifications automatically when they create a Booking.

Text Messaging – Overview

Overview Launch27 allows you to send various Text Message (aka SMS) alerts: Customer appointment reminders Team schedules Team invitations to do a booking Launch27 integrates with Twilio to send these text messages from a phone number of your choice, and all messages are customizable. How to Enable Text Message Reminders: Text message reminders are enabled by default, but just in case, here’s how you can enable/disable them: Go to Settings > Miscellaneous > Scheduled Tasks Select the Settings icon next to Send Booking Reminder Emails and SMS […]

How to View Email Notifications that were sent to the Customer

You can view a log of all of the Email notifications that have been sent to the Customer for any Booking by: Go to Active Bookings Click on the Booking you want to see Email Notifications for Click the View Changes button Among all of the changes made to this booking, you will see a each email notification that was sent.