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Make Changes to a Booking after Completion

You can make changes to a Booking after its been marked as Completed so long as you have not charged the Customer yet. If you’ve already charged the Customer, simply refund the amount that was charged for the Booking first, then make your changes to the Booking. IMPORTANT: If you only need to refund part of the amount that was already charged, you can issue a partial refund in Stripe: Log in to Stripe Click on the Payments link from the […]

Making Price Adjustments to Bookings

You can adjust the Price of the Booking for unexpected expenses or last-minute discounts etc. For example, maybe there was a lot more time spent on the job than expected, or maybe your Team was running late and you wanted to give the Customer $10 off for their inconvenience. How to Make Price Adjustments Note: You must belong to the Staff member role to be able to  Go to Bookings -> Active Bookings Select the Booking you want to add […]

Adding Comments/Notes to Bookings

Special Instructions or Comments can be added by both the Customer and your Staff. How Customers add Comments to a Booking Customers can log into their accounts and edit their Booking to add Comments. Customer goes to their Dashboard page Clicks the Edit button next to the Booking they want to add comments to Enters special instructions into the Comment section Clicks Save Changes These special instructions / comments will now be added to your Team's schedule email, and are […]

Cancellations – Overview

A booking can be cancelled by either Staff or the Customer by logging in to their Customer account. When a booking is Cancelled the following emails are sent out if they are enabled in your email templates: Sent to Customers Booking Cancellation: Sent to the customer when the booking is cancelled by the Customer.  This is to confirm the cancellation. Booking Late Cancellation: Sent to the Customer when the booking is cancelled by the customer via their customer account. Customers may incur a […]

Restore a Cancelled Booking

Sometimes a Customer may want to undo their cancellation and ask that you restore their original Booking. Go to Bookings -> Cancelled Bookings Click the Restore button next to the Booking you want to restore When the dialog asks “Are you sure ?”, click OK. 

Setup a Thank You Page to Track Conversions

Overview If you have conversion scripts that you use to track conversion goals, you can have Launch27 call them after a customer creates a booking on your site. You just need to create a Thank You page and tell Launch27 to send the customer there after their booking is created. Here’s how: Create a Thank You Page on your company website Paste any conversion scripts you have onto this page In Launch27, go to Settings > Booking Form > Booking Form Confirmation […]

You’ve gotten your first Booking. Now what?

Follow these easy steps and everything will go off without a hitch. Step 1: CONFIRM THE JOB Make sure you have a team that can do the job at the date/time/location that the client requested. Launch 27 automatically sends an email to the client to let them know that you received their booking. However, you will need to send a final confirmation that everything is good to go.  Launch 27 makes this easy for you: Go to the Active Bookings […]

Cancel a Booking

Both Customers and Admins can cancel a Booking. If the Booking is cancelled within the late cancellation window, the Customer can be charged a late cancellation fee. Go to Bookings -> View Active Bookings Click the Booking you want to edit. Click Cancel Booking. When the dialog asks “Are you sure you want to cancel this booking?”, click OK. 

How Recurring Bookings Work

Overview When a Customer books for a ‘Weekly’ service, the system automatically schedules their service for the same day of the week, each week. If the first job is set for today January 25th, tomorrow the system would create a new booking for 7 days from now. This applies for Weekly, Bi-Weekly, Tri-Weekly and Monthly. FAQs When is the next Booking in the series created? When the current booking is marked as completed, the next booking in the series will be created […]