Overview Launch27 lets Staff apply changes made to a booking in a recurring series to: This Booking only (i.e. the booking being edited) This Booking + All Future Bookings Specific Bookings you choose This is useful if you need to make changes that should apply only to certain bookings in the series, while keeping the rest of the bookings unchanged. Here’s a few examples: Customer needs to make a one-time date/time change or change in their normal service A team is usually assigned to a booking […]
Overview As a reminder, Launch27 doesn’t actually create the “next” booking in a recurring series until the current one is marked as completed. However, if a Staff user needs to edit/cancel a future booking that has not been created yet, the system will still allow you to do so. We do this by first creating the booking you want to change, then allowing you to make the changes to this newly created booking as you normally would. Important: as of July 2017, only staff […]
Overview Frequencies are options you offer Customers that want to create recurring Bookings. For example, a Customer may request a Weekly Cleaning. Launch 27 will automatically create a Booking for this Customer each week. You may also offer a discount for this recurring Booking of 15% (i.e. Weekly Cleaning for 15%). Add a Frequency Go to Settings > Services > Frequencies Click Add New Choose the amount of weeks for your frequency Name your frequency Choose if you want to […]
Cancel a Recurring Booking – Overview When a Staff user tries to cancel a booking in a recurring series, the system will ask if it should cancel: This Booking only (i.e. the booking being edited) This Booking + All Future Bookings Specific Bookings you choose This gives Staff the flexibility to cancel only certain bookings vs all bookings in the series. Here’s a few examples of when this would be useful. How to Cancel a Recurring Booking Staff users may cancel a recurring booking by: […]
Future Recurring Bookings The only thing you need to do is Set the “Block X recurring booking(s) into the future” setting by: Go to Settings > Subdomain tab. Set a value for “Block X recurring booking(s) into the future” Click Save Changes at the bottom of the page. Next, when you visit the Schedule Bookings page, you will see the booking for a recurring customer blocked off.