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Customer Emails

Customer Emails

Overview Email notifications are sent from a no-reply email by the system, if your customer responds to any of the emails, their response will be sent to your support email address.   Enable/Disable Customer Emails You can disable email notifications sent to your customers. Enabling or Disabling emails from this setting will apply to all customers. Go to Settings > Emails > Email Templates Select the Customer Tab Select the Enable/Disable button next to the email template Manage your Customer’s […]

Launch27 Pay: FAQ

Launch27Pay FAQ   Launch27 is now backed by a $100 million dollar company. The core Launch27 team is still in place, but this new backing allows us to grow our team, improve the product, and provide an overall improved customer experience. By tightly integrating payments within Launch27 Pay, we are able to deliver a higher level of service and support. The Fullsteam team brings well over 100 years of software and payments expertise to Launch27 and their expertise will be […]

Customer Profile

Overview The Customer’s page will be a list of your companies active/archived customers. Every customer will have the ability to login and manage their bookings from their own account. You are able to perform many actions for a specific customer within their customer profile as well. To open a customer’s profile: select the people icon   your left menu select your customer’s name to open their profile   Navigating the Customer Profile The customer profile is a great way to manage […]

Stripe Strong Customer Authentication (SCA)

Overview Earlier this summer, Stripe announced that Strong Customer Authentication (SCA), a new rule coming into effect on September 14, 2019, as part of PSD2 regulation in Europe, would require changes to how European customers authenticate online payments. This meant that card payments for these European customers would require a different user experience, namely 3D Secure, in order to meet SCA requirements. Transactions that didn’t follow the new authentication guidelines may be declined by your customers’ banks. Learn more about SCA […]

Add Your Booking Form to Wix Site

 Here is a video walk through on how to install your form on your Wix Site:     Adding the form via your Wix Account: To display the booking form on your Wix site, you will need to use HTML, this will allow you to embed an iframe (external code or components). To add HTML code: Click Add  on the left side of the Editor. Click More. Click HTML iframe, or drag it to the relevant location on your page. Enter the HTTPS code. […]

Include/Exclude Fees from Team’s Earnings

Overview Some businesses may add extra fees to the normal prices of their services. An example is a $5 trip fee charged to the customer to compensate travel/toll expenses. If you pay your teams as a percentage of the base amount of the booking, then this fee will be shared with your teams as well. If you want to avoid sharing this fee with your teams, you can add a Fee Adjustment to your Wage Method settings so that it is excluded (or […]

Discount Codes with Service Date Restrictions

Overview You can now set two types of service date restrictions on your discount codes: Service Date must be within a specific date range (i.e. April 1st – April 7th) Service Date must be for specific days of the week (i.e. Tuesdays and Wednesdays only) Discount Code for Specific Date range This is useful if you want to run a special promotion on a certain date(s). You simply need to set a starting and ending date: Go to Settings > Promotions […]

Include Bookings Against your Availability

Overview Staff are allowed to create bookings that have times that are outside of your normal spot availability. For example: Your normal schedule: 8:00AM, 11:00AM, 2:00PM A booking was created by staff outside of your normal availability: 9:00AM You can count these bookings against your normal availability so that the 9:00AM booking above will fall under 8:00AM normal spot. IMPORTANT: If you use arrival windows on your schedule, your booking needs to have an arrival window that matches what’s on your schedule: Your normal […]

Add a Company Name to a Customer

Overview If your customer is a company, you can add their Company Name to their profile: Go to Customers and find the customer you want to add a Company Name to Click the settings icon under the Customer Info section Click Edit Contact Info Enter a value into the Company Name field Click Save   You will now be able to: See the customer’s Company Name throughout the system Lookup the customer by Company Name when creating bookings or searching for bookings

Block Customers from Booking Appointments

Block Customers – Overview If you ever get a customer that you would prefer to not service again in the future, you can block their account so they are not able to book new appointments any more. How it Works Once you block a customer’s account, they will not be able to create a new booking using the email address that’s linked to their account anymore. If they try to, they will not be able to choose a date and time no matter which date they […]