Charge Customers – Overview

Overview

Launch27 will not automatically charge your customers, bookings will need to be charged by the Admin on the account.  Your Charge Customers page will also give you an overview of the pay statuses for all bookings (including non-credit card bookings).

(Note* Make sure your account is connected to Stripe to charge your Credit Card Customers.)

Mark a non-Credit Card Booking as Paid:

1. Go to your Charge Customers page
2. Select the  button, then select Paid
3. Enter the amount paid for the booking, the pay date, and any important information related to the payment
4. Select Save

Create a Charge:

1. Go to your Charge Customers page
2. Locate the booking to charge (use the date field to find bookings for different service dates)
3. Select Charge

Refund a Customer

1. Go to your Charge Customers page
2. Select the Settings gear next to the Charge that you would like to refund
3. Select Refund Charge
4. Enter the amount to Refund
5. Select Refund

Put On Hold

The option to Put on Hold, will pre-authorize the credit card for the amount of service.  This practice can reduce losses due to non-payment.

To Place a Customer’s Funds on Hold:

1. Go to your Charge Customers page
2. Under the amount due for the booking, select Put on Hold