- Go to Settings
- Click the Subdomain tab
- Enter a flat amount into the Booking Cancellation Fee field (or enter 0 if you do not want to charge a fee).
- Click Save Changes.
Sometimes a Customer may want to undo their cancellation and ask that you restore their original Booking. Go to Bookings -> Cancelled Bookings Click the Restore button next to the Booking you [...]
Cancel a Recurring Booking – Overview When a Staff user tries to cancel a booking in a recurring series, the system will ask if it should cancel: This Booking only (i.e. the booking being [...]
Overview Launch27 gives you the option to ask for a reason why a booking is being cancelled. You may want to do this if you want to get more insight from customers on why they cancel to improve [...]