Discount Codes – Overview
Discount Codes (aka Coupon Codes) can be used by Customers when they create a Booking.
- You may create as many Discount Codes as you like
- Customers can only use 1 Discount Code at a time (i.e using two Discounts on one Booking is not allowed)
How to Create a Discount Code
- Go to Settings > Promotions > Discount Codes
- Click the Add New button
- Enter your values for the new discount. (see below for help with entering New Discount fields)
- Enter your values for the limits on the your Discount Code. (see below for help with setting limits)
- Save
New Discount Fields:
Discount Type: will this discount code apply to bookings or gift card purchases
Discount Code: this is where you can choose a name for your Discount Code. It can be any unique name that you want your customers to enter on the booking form to redeem their discount. For example, SAVE20
Discount: There will be a percentage and dollar field. You will need to enter the amount of discount you want to give. For example, I would 20% for my SAVE20 code.
Usage Limits:
Number of Uses: this indicates how many times a Discount Code can be used per Customer. For example, if you limit the Number of Uses to 2, then each Customer may only use it for two separate Bookings.
Expiration Date: The discount code cannot be used after this date.
New Customer after a this Date: the discount code will only apply to services that are booked by new customers after a specific date. For example, it can only be used by New Customers after Today. Old customers prior to today will not be able to use the code.
Certain Days of the Week: the discount code will apply to the booking with a service date that occurs on these days of the week.
Delete/Archive a Discount Code
- Go to Settings > Promotions > Discount Codes
- Select the red ‘x’ icon
to Archive the Discount Code - A pop up will appear asking you to confirm the changes, select Archive to confirm.
Edit a Discount Code
Once a discount code is redeemed by a customer, it will not be able to be edited. You can only edit the code before it is redeemed by a customer.
The best process, would be to Archive the discount code you do not want to use, then create a new one.
To Archive the Discount Code:
- Go to Settings > Promotions > Discount Codes
- Select the Settings gear next to the discount code
- Select the to Archive
How to Apply a Discount Code to a Booking
You can enter the Discount Code when you are on the booking form, or viewing the booking for from the inside of your account (staff form).
Enter the code in the field labeled Discount Code.
From the live booking form:
From your staff form:
Why is my Discount Code NOT working?
If your discount code is not applying to a booking, please make sure to double check your limitations, and make sure the booking details are completed to ensure the booking is eligible for the discount.
For example, you need to make sure your customer’s email address is entered on the booking so the system knows the New Customer limitation is met.
Here are the important booking fields that have to be filled out:
- Customer Email
- Service Date/Time
- Services – make sure your services being booked allow discounts. You can check this by going to:
- Settings > Services > Services.
- Select your Service and see if the option to exclude from discount codes is not checked.
Make sure to also review your discount limits:
Number of Uses
This indicates how many times a Discount Code can be used per Customer. For example, if you limit the Number of Uses to 2, then each Customer may only use it for two separate Bookings.
New Customer after a specific date
The discount code will only apply to services that are booked by new customers after a specific date. For example, it can only be used by New Customers after Today. Old customers prior to today will be able to use the code.
Certain Days of the Week
The discount code will apply to the booking with a service date that occurs on these days of the week.
Limited by Date
The discount code cannot be used after this date.