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General

Customizing the Launch27 Login Page

You cannot customize the actual Launch27 login page. We actually encourage our users to send your customers to the login page if they need to access their own account, this way your customers will rarely see what your login page looks like unless it is necessary for them to login. The link to the login page for your business, would be: https://yourbusinessname.launch27.com/login

Changing the Primary Color of site

To change the Primary Color of your site, go to: Settings > Subdomain tab Scroll down the the bottom where it says Site Color Enter or choose a color Save Settings   You will now see that the menu bar of your Launch27 account matches the color you set for your Site color.   Main Login Page: Active Bookings Page: Main Settings Page: Customer Main Page:

How to Export Sales Tax Data

To Export Sales Tax Data, go to: Bookings (the 3 bar icon in the left-side menu bar on the Active Bookings page) and choose Download CSV. Choose the second option under the Format list. You will see that it includes Sales Tax Choose the “Date From” and “Date To” for the time period you would like the Sales Tax info for Download that CSV and open it in Excel You can use Excel to determine how much Sales Tax you […]

Tags – Overview

Tags – Overview Tags can be used to easily categorize or add notes to a Customer or Team profile. How to add Tags to a Customer You can add tags to a customer by: Go to Customers Click on a Customer you want to add a Tag to Type the tag into the tag field and click Enter Examples of where Customer tags are displayed: Customer Profile Customers Index Active Bookings page Cancelled Bookings Staff New/Edit Booking form Current Scheduler […]

Error When Clicking the Confirmation Link

Overview Are you or your Customers/Teams/Staff seeing an error message when they click the account confirmation link? This usually happens when the customer tries to confirm their account multiple times, and the system sends them multiple confirmation emails. For security reasons, we have to generate a new confirmation link each time this is done. The error they are seeing is because they are not clicking on the MOST RECENT confirmation email link. They need to click on that one in order […]

How Do I Cancel my Plan/Membership?

How Do I Cancel my Plan/Membership? To cancel your Plan (i.e. Account, Membership, Subscription), please contact us at support@launch27.com.

Change Customer Support email address

Login as an Admin Go to My Account -> Subdomain. Change the Email field to the email address you want to use Click Save Changes

Data Privacy

Your Data is Yours To put it simply, Launch 27 does not own your data. The data which you put into our systems is yours, and we believe it should stay that way. We think that means three key things:   We will not share your data with other people. We keep your data only as long as you require us to take it. Finally, if you choose you can download and take your data with you at any time. […]

How do I change my Time Zone?

Overview – Time Zones The default time zone is Eastern Standard Time (US & Canada). Any bookings created on your site are created in this time zone. If you decide to change to a new Time Zone, all of your existing Bookings will still be stuck in the OLD Time Zone.  This is why there's a brief explanation next to the Time Zone setting: "NOTE: existing bookings' time will change if you change timezone." Example:  In 'Eastern Time (US & […]

How do I set my Country’s Currency?

Step 1: Make sure your Stripe account is set to support your Country Go to Stripe Go to Account Settings  Select your Country​ Log out of Stripe   Step 2: Update Launch 27 Currency Settings IMPORTANT: Go to Stripe and Sign Out of your account if you're signed in. Go to My Account -> Subdomain tab Choose your Country's Currency Click Save Changes